Shipping policy

Shipping Policy

Thank you for shopping with us! Many of our items are made to order, and we take care to prepare each order before it ships.

Processing Times

Our standard processing time is 5-7 business days unless otherwise stated on the product listing.

Custom, personalized, or made-to-order items may require additional processing time depending on the design and order volume.

Business days do not include weekends or holidays.

Shipping Times

Once your order has shipped, delivery times will vary depending on the shipping method selected at checkout and the shipping carrier.

Please note that processing time and shipping time are separate. Estimated delivery dates are not guaranteed.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 24–48 hours for tracking information to update after your package has been accepted by the carrier.

Shipping Delays

Once a package has been handed over to the shipping carrier, delivery times are outside of our control.

We are not responsible for delays caused by:

  • USPS, UPS, FedEx, or other shipping carriers
  • Weather
  • Holidays
  • Incorrect or incomplete addresses
  • Carrier disruptions or other unforeseen circumstances

If your tracking appears to be delayed, please contact the shipping carrier for the most up-to-date information.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

We are not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at rusticvalleydesigns@gmail.com. We will do our best to update the address before your order ships, but changes cannot be guaranteed once production or shipping has begun.

Lost or Missing Packages

If your tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first.

If you still cannot locate your package, contact us at rusticvalleydesigns@gmail.com and we will do our best to assist you.

Please note that we are not responsible for packages that are lost, stolen, or misdelivered after the carrier marks them as delivered.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at rusticvalleydesigns@gmail.com with your order number and photos of the damaged item and packaging so we can review the issue.

Rush Orders

If you need your order by a specific date, please contact us before placing your order.

We are always happy to see what we can do, but rush processing and guaranteed delivery dates are not always available.

Questions

If you have any questions about your order or shipping, please contact us at rusticvalleydesigns@gmail.com